There are ever-increasing demands for customer expectations, and the need to surprise customers, or create the WOW factor, with innovative service delivery, has led to increased competition in customer service excellence. How do companies step up to this? In order to differentiate, companies are left confused and they end up inventing new strategies instead of…
Drive business performance through diversity
Want to know how to use diversity to drive business performance? Women@Work has created a 5 step plan to support organisations who put diversity and inclusion high on their agenda. Gone are the days where diversity and inclusion are purely ticked box exercises to fulfil CSR objectives. Merit-based recruitment and D&I strategy should go hand…
Are you hiring the right employees?
Is your business having a high staff turnover? Before looking into hiring staff, it is crucial to understand the existing teething problems. First and foremost, businesses must take one step back and understand why existing staff are leaving. Staff retention is just as important as hiring employees. Once this has been identified, then you can…
The new Laws | Act now, become an UAE Entrepreneur
I have witnessed all kinds of business cycles during my 15 years in the UAE. Those were the days when prices of commercial properties and offices were skyrocketing. Areas around Dubai’s Sheikh Zayed Road crossed AED350 per square foot. The cost of setting up businesses was high when compared to other leading economies, especially for…
3 stages of successful networking
We’re super happy with the feedback from our Women@Work ‘3 Stages of Successful Networking’ event this week. One of our lovely guests said; “The team provided relevant and valuable knowledge, which was, of course, based on their real-life experiences. It was well organised and brilliantly chaired with a lovely snack bar and all at a…
14 day Fear Detox action plan | Anna Roberts
Feeling focused on your business. Having the tools to get out of your comfort zone. And the most confident — and successful — the year of your life to start a fear detox action plan. Grab a copy of Anna Roberts Fear Detox: Your 14 Day Action Plan To Getting Out Of Your Comfort Zone…
The art of negotiation. Is it really an art?
Is negotiation really an art? Do people actually enjoy negotiating? Why are some people so damn good at negotiation and why do I run away from it like the plague? Questions I ask myself very frequently about the art of negotiation. Ready to crack this negotiation minefield I recently attended a workshop organised by Norton…
Books to boost your career development
As a woman (or man, for that matter) in business, there are always certain areas where you can improve to help you achieve your career goals, nobody is perfect! Whether it’s networking, time-management or the art of prioritisation, we all have something to learn, no matter what role you play in the company. Take the…
3 easy ways to improve workplace flexibility
Recent research suggests that 4:00 a.m. is the most productive hour of the day. Your typical over-achiever gets up around this hour, tackles a few personal things and gets cranking on work responsibilities. Tech titan Tim Cook is known to start his morning routine at 3:45 a.m. and be the first in the office. That…
Why SMEs should embrace the flexi-time movement
In recent years, we have seen both employees and companies increasingly embrace flexi-time movement. For employees, this means less time commuting and more convenient working hours. On the other hand, many large organisations have been keenly integrating this practice into their business culture, encouraged by reports and studies showing that flexibility at work can have…